We use a diverse selection of couriers to deliver your order/s to you. Once your order is placed, our team will review each item on your order to determine the courier method best suitable for your order. This is also determined on the following points:
- Location of delivery address . Unfortunately, we are unable to ship to Northern Ireland.
- Number of items included in you order.
- The gross weight of your order.
- The date and time of your order was placed.
- Upon ordering, we aim to deliver your goods within 5-7 working days, unless stated on the item.
- You will receive a text or email with your tracking information once it is shipped.
- The delivery charge is £5.99 for all orders under £100 and free for all orders over £150.
- Pre-order items will have the date of arrival in the item description.
- Please ensure you enter your address correctly, including your postcode, as we cannot take responsibility for incorrect addresses.
- Please make sure to include your telephone number in case the courier needs to be in contact.
- We ship all over the United Kingdom, excluding Northern Ireland and Scotland.
Upon receiving your items, your order must be checked to ensure there has been no damage in transit. All faults or damages must be reported within 24 hours of receiving the product. You must send an image of the reported issues, and we will endeavour to resolve the issue for you.
Delivery Two Man Set up – This can take up to 7 -10 working days . This service means that the item will be delivered to your delivery location by our courier of choice ; it will be taken to the room of choice. As this item is of a weight of over 30kg, this is classed as a heavy item and therefore would require a two-man service to assist with the delivery and set up . This service is automatically calculated to be available based upon the weight of your item and stock availability.
Bespoke items are dealt with on a case-by-case basis, you will be notified of this via email and phone call on your orders progression.
Will my item fit in my space?
Ensuring adequate access for furniture delivery is crucial. Please assess whether your entrances such as: doorways and hallways provide sufficient width and height for the furniture to pass through the spaces necessary. Consider if there is enough space to manoeuvre and position the furniture in your desired location. In the event we can’t access the specified room for delivery, alternative placement may be necessary (additional delivery and restocking fees may apply).
However, should our delivery team identify potential property damage or safety concerns due to undisclosed access limitations, they reserve the right to decline delivery (incurring associated fees). To avoid such situations, we strongly recommend thorough measurements and reassessment before delivery.
Any damage caused by our couriers when attempting to maneuverer the items into the customers desired location, is at the owner’s risk. If our courier believes the space is too small to access or could cause damage to paintwork or surrounding areas, and they advise you (the customer) of this, any damage that does occur will be the customers liability.
Please note:
Couriers are not liable to enter your home/property to deliver your item unless the correct delivery method is selected.
