We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, unused with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- To start a return, you can contact us at admin@hhdinteriors.co.uk If your return is accepted, we’ll send you the address to return the item(s), Items sent back to us without first requesting a return will not be accepted.
- You can always contact us for any return question at admin@hhdinteriors.co.uk
Damages and issues
Ensuring adequate access for furniture delivery is crucial. Please assess whether your entrances such as: doorways and hallways provide sufficient width and height for the furniture to pass through the spaces necessary. Consider if there is Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
enough space to manoeuvre and position the furniture in your desired location. In the event we can’t access the specified room for delivery, alternative placement may be necessary (additional delivery and restocking fees may apply).
Exceptions / non-returnable items
We do not accept returns on made to order items, These items include all pre order items, cushions and artwork. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
